Returns Processing

As a pharmaceutical manufacturer returns agent, we promise to perform accurate reverse logistics services from receipt to destruction within a 72 hour time period.

As a return agent, we provide the following:

  • Specialty warehousing and storage
  • Applicable permits and certifications
  • Return validation
  • Lot and quantity tracking (full or partial)
  • Return transaction record-keeping and reporting
  • Custom data delivery
  • Certified destruction
  • Labor & Management
  • Security
  • Specialized training



Shipping Management

RLI works hard to match each sender's scheduling requirements, security concerns and cost considerations with a carrier that provides the best value. We book inbound transportation and track the shipment to our Return Logistics Service Center. This includes the payment of transportation fees, continuous monitoring of carrier/sender performance and assigning the inbound costs to each shipment. Once your shipment arrives we unload it, verify the number of pieces, note any exceptions and sign off on the carrier's shipping papers. We provide shipment processing at the Return Logistics Service Center from 8 a.m. to 5 p.m. Eastern, Monday through Friday.


Outbound Transportation and Certified Disposition

We arrange for the transportation and disposal of outbound shipments to disposal facilities. A certificate of destruction will be completed for every shipment. Copies of the scale tickets and certificates of destruction are always available to you.